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Store Policies

Privacy & Security
BB Organ does not sell or distribute its customer's information in any way. All transactions through the site are encrypted using high grade encryption. We take your privacy and security seriously.

Returns & Replacements
  • All products returned for credit, refund, or replacement must be returned in the original condition including, packaging, documentation, manual, and accessories.
  • The customer is responsible for shipping charges and insurance on all returned shipments.
  • Items lost in transit to BB Organ are the responsibility of the customer
  • We reserve the right to check the condition of the returned items before issuing an exchange, credit, or refund.
Defective Merchandise
Any product that is DOA "dead on arrival" to US customers may be returned for exchange within 15 days of the original shipping date.

Restocking Fee
  • All non defective returns are subject to a 15% restocking fee.
  • Any product refused upon delivery will be subject to 15% restocking fee.
  • Any order canceled after products shipped will also be subject to the same 15% fee
  • Any down payment on an item will be subject to 15% restocking fee.
  • Any items returned back to Hammond Suzuki are subject to a 20% restocking fee. This is their restocking fee!
NonRefundable Items
  • Shipping charges are not refundable
  • Special Order items. (Any item that we do not normally stock)
  • Labor
  • Opened software
  • Any items that are defaced, modified, or physically damaged by the end-user.
  • Any tube, capacitor, transistor, or other individual electronic component that has been installed.

Return items to:

              BB Organ / Returns
              3229 151st Ave NE
              Ham Lake, MN 55304